FAQ's - Home Systems

FAQ'S


IS DIGITAL CABLE AVAILABLE IN MY CITY?

Refer to the software/channels section. Home Systems being a cable network, has limitations of reach in each city and availability of network's reach as well.

HOW MUCH WILL DIGITAL CABLE COST?

Monthly service charges vary depending on the type of package you order from us. Go to the Packages section for details about the many options.
If you reside in any area other than the mandated CAS regions you will continue paying the same rate that you are paying currently to receive up to 150-160 services. Additional services may also be optionally available at an additional cost.

DO I NEED TO BUY OR RENT NEW EQUIPMENT TO RECEIVE DIGITAL CABLE?

You can rent a STB as per the standard terms laid down by TRAI in mandated areas and CAS. For all other areas different STBs are available @ very low and affordable rates from Home Systems Office / LCO.

IF I HAVE ADDITIONAL TV'S WILL I NEED STB'S AT ALL LOCATIONS?

Yes, One STB can be connected to one TV set only.

WHAT IS THE ELECTRONIC PROGRAMMING GUIDE?

Electronic Program Guide, or EPG, will soon become one of your favourite features. With the touch of a button, you can find information about any program that's on today, tomorrow or even up to a week from now. The EPG features bright, clear graphics, easy-to-use menus and information at your fingertips.

You can browse through the guide or other available programs without leaving the channel you're on. A Channel Banner displays a program synopsis, running time, channel number and also an option to reserve that programme that will come later. You can browse from the current channel banners to find out what's on other channels or at other times while still watching the same program. And, you can tune in to

A new channel directly from the channel banner if you see something you'd rather watch!

In addition, the simple on-screen guide clicks on and off at the touch of a button, giving you detailed information, such as plot summaries, actors, about any program you choose - up to 3 days in advance. The guide allows you to search for programs by theme (sports, movies, drama, children's, etc.) or title. You can browse at your own speed and never have to wait!

HOW IS DIGITAL CABLE BETTER THAN OTHER SERVICES?

Whilst almost all platforms will provide similar TV services, the differentiator is our capacity to be able to provide 2 way interactive services as also 1000+ services which can be a mix of TV channels in SD or HD, Video On Demand, Games and other interactive applications. The power of Digital Cable will be more noticed once the Govt.'s planned phase out of analogue cable commences. Our Digital Cable service offers you sharper, brighter digital pictures and clearer, stereophonic sound, dozens more channels and an advanced Electronic Programming Guide. In addition, we provide dependable, on-time, guaranteed customer service from our local area office or even through your neighbourhood cable operator.

DOES HOME SYSTEMS ALSO PROVIDE INTERNET SERVICES THROUGH TV?

Home Systems has not introduced Internet services through its Set Top Box. But we provide Internet services on the same cable TV infrastructure. Please refer to the ISP section on the website.

WHAT IS THE WARRANTY ON THE STB?

12 months

WHERE CAN I PURCHASE A NEW REMOTE CONTROL DEVICE?

Additional remote control devices will be available at the local Home Systems office or through your Local Cable Operator. Kindly refer to the Helpline nos. on your STB or refer to the Contacts section. We can provide a Universal Remote through which you can control your STB and TV from a single device.

I HAVE MISPLACED/LOST THE VIEWING CARD? WHAT SHOULD I DO?

Get in touch with your local Home Systems office/Local cable operator and they will swap or replace the same. Charges of Rs.400/- + Service Tax will be levied for the same.

WHAT SHOULD I DO IF IS RELOCATE TO A NEW HOUSE?

Get in touch with your local Home Systems office/Local cable operator and inform them of your new location. They will revert on the feasibility and transfer the STB to your new location provided all dues are cleared. If the feasibility is negative, you will have to go in for a new service provider, whichever is available in that area. If the STB has been availed on rental basis, the refund will be processed upon surrendering the same.

REGISTER ONLINE

Register Online (For existing subscribers only)

HOW WILL THE HOME SYSTEMS SET TOP BOX BE BENEFICIAL FOR ME?

Evolution is a constant fact in technology and the latest generation of Digital Cable TV will offer you the latest advances in high-quality entertainment and services at your fingertips. Home system puts a variety of choices at your disposal, thanks to its Digital Set Top Box. Besides the usual boutique of services, Home system Digital Cable also offers: Easy one-touch access to our Electronic Programming Guide (EPG). The EPG allows viewers to keep track of which program is scheduled for a particular time slot and keeps track of your interests for you, without taking away from your viewing experience in the least bit.
More than 200 channels to choose from, such as the usual, mix of entertainment, sports and news, to name but a few options. We also have some personalized channels planned, so stay tuned for news on that too!
Over and above everything else, stellar image quality and reliable, speedy customer service.

When will Digital Cable be available?

This system is already in place in our service area and the advantages of this can be availed of as soon as you wish to. Contact your local operator for further details.

How much will the Home Systems Set Top Box cost me?

That depends on your usage pattern and the type of package you choose to purchase. You can find out more about our package options by getting in touch with your operator, who would be only too happy to assist you.

Will I have to pay the cable subscription charge once I purchase the Set Top Box?

Yes, you will have to pay the monthly cable subscription charges even after the purchase of the Set Top Box.

What will be the mode of payment for the cable subscription charge; do I need to buy a prepaid card or something else?

The mode of payment will remain the same for the cable subscription charge, we value our subscriber's precious time and thus we provide them with door to door payment.

Will the Home Systems Set Top Box be useful when CAS (Conditional Access System) is Implemented?

Yes, the Set Top Box besides providing with some exclusive feature is also a preparation of CAS which will soon be implemented, therefore a subscriber need not worry about either disconnection of the channels or unable to view a channel when CAS in implemented.

Will I need any new equipment to run the Set Top Box?

Yes, you will need to either purchase or rent a Digital Set Top Box. This comes complete with a remote control and the in-built equipment you will need to decode the Digital Cable feed and enjoy a new way of viewing.

What if I want an additional connection?

Any extra connections will be considered or charged separately from the original Set Top Box purchased/rented.

What is this Electronic Programming Guide I keep hearing about?

The Electronic Programming Guide (the EPG) , a very handy tool that will prove invaluable during your use of this home system Digital Set Top Box. It's like a roadmap, but much better. It puts all the information about current and upcoming programme schedules at the touch of your fingers.
The EPG is like a storehouse of all the data you might want to know about your TV's content, such as a program synopsis, upcoming programs, and the ability to remind you when such program is available for viewing. Think of it as a navigation system for your television. All of this is one button away, never leaving you to wonder or even remember about current running programs. Leave that to us, while you get on with things more fun!

How is the Home Systems Set Top Box superior?

Digital Cable offers superior image and sound quality, better defined content and lots more channels to choose from. This, coupled with our localized and speedy service ensures you are left with as hassle-free an experience as possible.

Does the Set Top Box have built in Game?

Yes, the Set Top Box is equipped with built in games to kill your boredom.

Is it internet capable as well?

While this is not yet a standard feature, the Set Top Box is upgradeable via software updates and this, or indeed many other advanced features, could be added at a later date without your having to change the Set Top Box itself.

Are there any installation charges to install the Set Top Box?

There will be absolutely no Installation Charges on the installation of the Set Top Box, it is free for the existing subscribers of Home Systems.

Does the Home Systems Set Top Box comes with a warranty?

Yes, the Set Top Box comes with 1 year warranty, any fault during that 1 year period with the Set Top Box will be bared by the Cable operator. The warranty will be void if the Set Top Box is opened or altered.

Will there be any Complaint or visiting charges by the technical personal?

No, any kind of visiting charged for any complaint or troubleshooting will be absolutely of no cost. Any cost involved besides the Set Top box will not be barred by the cable operator.

How do I use Home system HD Set Top Box?

In addition to our HD Set Top Box and an HD subscription package, you will need a television capable of displaying FULL HD 1080i or HDTV written on it. It needs to be HD Ready

How can I find out if my TV is capable of FULL HD or is HD Ready?

A TV capable of displaying HD will have the 'HD Ready Full HD 1080' logo. Any TV that is 37" or larger must be capable of displaying the full 1080 lines to experience HD TV in all its glory. Some HD channels look better in the progressive 720p format, and our intelligent HD Set Top Box permits each HD channel to choose the format best suited to it.

So an HD TV is all I need?

No, you will also need an HD receiver like our HD Set Top Box.

What is an HDMI cable?

HDMI (HIGH DEFINITION MULTIMEDIA INTERFACE) cables deliver crystal-clear digital audio and video. We recommend connecting our HD Set Top Box to an HD ready TV via an HDMI cable.

How many HDMI connectors does the HD Set Top Box have?

Our future ready HD Set Top Box has one HDMI connector.

What is Digital 5.1 surround sound?

Digital 5.1 surround sound delivers stunning quality audio to complement your HD picture. To take full advantage of this, you will need a compatible home cinema system. Without it, you can still enjoy amazing picture quality along with stereo sound.

What are the key features of the HD Set Top Box?

With our HD Set Top Box, you can enjoy incredibly lifelike picture and sound quality at your convenience. We also offer the widest range of HD channels anywhere in India, and our HD Set Top Box also doubles up as a DVR (Digital Video Recorder)*, allowing you to record, replay and rewind your favourite TV shows at will. Additionally, you can also browse the internet on your TV and listen to streaming Internet Radio channels in real time. You can even use our HD Set Top Box as a media player, playing back your favourite videos from a pen drive or hard disk drive at your convenience.

What format will the HD channel be broadcast in?

Each channel will be broadcast in either 1080i or 720p, depending on which format is best suited for the channel's content.

Can I also record my favourite TV shows?

Yes, you can record TV shows in High Definition or Standard Definition. You can also record your TV show while watching another, over and above the many advanced features we offer.

How many channels are available in High Definition?

We offer the widest number of HD Channels in India, and we currently offer 30+ HD Channels at the moment.

What are the features of the HD Set Top Box Programme Guide (EPG)?

With our improved Electronic Programme Guide, you can browse through the list of programmes on all channels up to 24 hours in advance. You won't even have to stop watching your favourite TV show while you're doing so!

What is Broadband?

Broadband is an Internet connection offering minimum download speeds of 512 kilo bits per second (kbps).

Why is Home Net Broadband better than other broadband connections?

  • With Home Net broadband you can choose from a wide variety of plans based on your requirement and budget
  • We provide day/ night plans which give higher speeds at night and help you save more
  • Home Net broadband is a prepaid service so you can have a control over your monthly spends on the Internet
  • With Home Net broadband you can enjoy best speeds as we do not offer contention ratio
  • We offer different plans in different cities to give you the best deal
  • To get Home Net broadband you need not purchase a modem or landline, and can reduce your cost
  • You can renew your connection online and during renewal you can select any plan of your choice
  • You get 15X7 customer care support
  • We are present in Mumbai ,so you can transfer your connection in case of relocation as per availability
  • We do not enforce a fair usage policy (FUP) on our unlimited plans
  • What is Contention ratio? What is the contention ratio Home Net broadband provides?

    Contention ratio is the number of customers who get connected to a network at the same time.
    The Telecom Regulatory Authority of India (TRAI) specifies the contention ratio to be less than 50 for home customers and less than 30 for business customers.
    Home Net offers a contention ratio of 1:1.

    Will more Home Net broadband users online slow down my connection?

    More than the number of users online, it is the kind of applications that they use while online that influences the speed. So your speed will not be affected just because you have many Home Net broadband users online as Home Net offers a contention ratio of 1:1.

    What is fair usage policy? Does Home Net have a fair usage policy?

    Most Internet service providers enforce a fair usage policy to control the data downloading limit. After you download a particular amount of data, either you are charged extra or your speed become lower than before. While they call the product 'Unlimited', an FUP which comes as a special condition takes away the real purpose of the product.

    We at Home Net practice what we preach. None of our unlimited products have a ceiling on downloads. So we do not enforce restrictive/ fair usage policy on our customers.

    What is the difference between Unlimited Plans and Data transfer plans?

    Unlimited plans offer complete freedom to customers to download or upload data to any extent. There is no limit to the amount of data that can be downloaded or uploaded.

    In data limit plans you can download or uploaded only till your data limit expires post which you will have to renew your account to stay connected.

    What configuration is required on my PC to get a Home Net broadband connection?

    The Home Net partner (Cable TV Operator) or Home Net Business Associate will check your PC for the following configuration and give you an appropriate feedback.

  • 500 MHz or higher processor
  • Windows 98/2000/XP/NT/vista/7/8
  • CD-ROM Drive
  • Minimum of 512 MB RAM
  • What are the documents to be furnished to get a Home Net broadband connection?

  • Passport size photograph
  • Photo identity - Ration card/Passport/ Company Id /Driving license
  • Address proof- Ration card/Passport/ Gas connection statement /Electricity bill/ Rental agreement/ Telephone bill
  • Customer Application Form (provided by Home Net)
  • The above documents need to be submitted to the Home Net business associate along with the payment by DD/ cheque.

    What should I do if Error 678 or 815 pop-up appears?

    This is a very common error message you may receive. To resolve the issue, check whether the LAN cable is plugged in properly and restart your PC. If the error persists contact Home Net customer care.

    What should I do if Error 769 pop-up appears?

    This is a very common error message you may receive. To resolve the issue, check whether the LAN cable is plugged in properly and also check the Lan Card, it should be in enable mode. If the error persists contact Home Net customer care.

    What should I do if Error 691 pop-up appears?

    This is a very common error message you may receive. To resolve the issue, check whether the user id & password provide by us is inserted in proper manner & proper case in Home Net Dialer properly and also check the Service Name Field entered in Dialer Properties should be as " HomeNet ". If the error persists contact Home Net customer care.

    What should I do if Error 629 pop-up appears?

    Check the Service Name Field entered in Dialer Properties should be as " HomeNet ". If the error persists contact Home Net customer care.

    What type of Wireless or Wi-Fi router one should purchase for Home Net Internet Connection ?

    For using Home Net Internet Connection via wireless Router , you should use BroadBand Router having a Wan port for connecting RJ45 pin & Cat5 wire input of Internet on it. No ADSL routers are useful for Home Net Broadband.

    What should I do if want to connect or use the wireless or Wi-Fi router for Home Net Internet Connection?

    For using Home Net Internet Connection via wireless Router , you should use BroadBand Router having a Wan port for connecting RJ45 pin & Cat5 input of Internet on it. You should enter the configurations in it as below :-

  • Connection Type : - PPPOE.
  • User Id : - Insert user id provided by Home Net partner (Cable TV Operator) or Home Net Business Associate for this field.
  • Password : - Insert user id provided by Home Net partner (Cable TV Operator) or Home Net Business Associate for this field.
  • Service Name : - HomeNet
  • After entering this settings you can be able to connect the Home Net Internet via Wireless Router or Wi-Fi.

    What should I do if i want to setup dialer for Home Net Internet Connection?

    For setting up dialer for Home Net Internet Connection You should follow the steps as stated below :-

  • Click on Run option in Start Menu.
  • In Run enter rasphone , then click on new option.
  • Then a window would pop up asking for type of Connection, you have to select Broadband or Connect to Internet via Broadband Connection.
  • Then a window would pop up asking ISP Name, User Id & Password. You should Enter the following details : -
    1. ISP Name - HomeNet
    2. User Id : - Insert user id provided by Home Net partner (Cable TV Operator) or Home Net Business Associate for this field.
    3. Password : - Insert user id provided by Home Net partner (Cable TV Operator) or Home Net Business Associate for this field.
  • Then Complete the Setup clicking Finish & Save the dialer & also tick mark in the check box for creating shortcut on desktop for dialer. Open the dialer and once again check the User Id , Password & Check the Service Name Field entered in Dialer Properties should be as " HomeNet ". Dialer would be setup successfully, if any problem persists then contact Home Net customer care.